Your satisfaction is important to us. If something isn't right, we'll do our best to make it right. Please review the guidelines below to understand when refunds are available and how the process works.
Refunds are available under the following conditions:
- Give it time: We ask that you try your offering for at least 14 days before requesting a refund.
- Request within 30 days: To be eligible, your refund request must be submitted within 30 days of the delivery date.
- Before shipment. If you cancel your order before it ships, you’ll receive a full refund.
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Medication interactions. Refunds cannot be issued for adverse reactions resulting from combining psilocybin with prescription medications or other substances. (If you’re currently taking medication, we strongly recommend consulting your healthcare provider before donating and reviewing our article on medication interactions.)
Offerings Not Eligible for Refunds
Ceremonial Chocolates
Due to the nature of our Ceremonial Chocolates—crafted as sacred offerings and intended for personal inner work—we are unable to offer refunds or accept returns, even if the experience doesn’t match individual expectations.
These items are unsealed and perishable, and for safety and integrity reasons, they cannot be returned.
💡 That said, in the spirit of goodwill, we may offer partial refund in the form of Points (store credit) in certain cases. If you feel your situation merits review, please reach out—we’re always open to thoughtful dialogue.
The Journey Within Box
The Journey Within Box is a lovingly curated, 90-day experience and collection of many items, with each one chosen and packed to support your journey from start to finish. Because of the complete nature of this collection, we’re unable to offer refunds or returns on it.
We want every member to feel confident in their choice. If you’re not yet sure whether this medicine is right for you, we warmly invite you to start with one of our individual offerings, and come back to The Journey Within when you feel ready.
And of course, if anything arrives incorrect, damaged or missing, please reach out to us at support@soulcybin.org and we’ll gladly make it right.
💡 Also, in the spirit of goodwill, we may offer partial refund in the form of Points (store credit) in certain cases. If you feel your situation merits review, please reach out—we’re always open to thoughtful dialogue.
Return Process
If your refund request is approved, here's what to expect:
Verification
We may ask for photos or additional information to better understand the issue.
Returns
For multi-bottle donations, any unopened bottles will need to be returned before a refund can be processed.
Processing Time
Approved refunds are typically issued 2–3 business day after returned items are received.
Shipping Fees
- Original shipping charges are non-refundable.
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A return shipping label fee will be deducted from your refund.
Subscription Donations
Members are responsible for managing their subscriptions through My Account → Subscriptions.
If a recurring subscription donation ships because it was not paused, canceled, or modified before processing, we are unable to offer a refund once it has shipped.
We encourage members to review their subscription settings regularly to avoid unintended shipments.
Errors on Our Part
If something doesn't seem right with your order, please contact our Member Support Team at support@soulcybin.org. We'll carefully review your situation and, if the issue was caused by an error on our part, we'll make it right.
Need Help?
If you're unsure which offering is the best fit, consider starting with a smaller donation or reach out to our team before ordering. Contact us anytime at support@soulcybin.org, we're happy to help.